Trust.attask.com

AtTask is committed to building and delivering the most secure, reliable and responsive project and portfolio management solution on the market today. As a SaaS provider, we want to offer our customers complete and immediate visibility into our data center operations and system availability. Being accountable to our customers is essential for building and retaining their trust.

We commit to 99.9% service availability, excluding scheduled maintenance and outages caused by circumstances beyond our reasonable control. If you’d like to view and track our real-time uptime statistics, please click here.

http://trust.attask.com is your home for real-time information on @task On-Demand system performance and security. On this site you'll find:

  • Real-time data on @task On-Demand system performance
  • Up-to-the minute information on planned maintenance
  • Best security practices for using @task On-Demand in your organization
  • Information on how we safeguard your data

Are you an @task On-Demand customer with suggesions about what you would like to see on this site? Post your suggestions on the @task Community at http://community.attask.com/ideas.

AtTask™ Data Security & Privacy Policy

This page outlines AtTask's policy regarding the security of information stored in the On-Demand @task software and submitted through the AtTask.com website.

@task On-Demand Software Data Security Policy

AtTask will use commercially reasonable efforts consistent with, and no less rigorous than, best industry practices to ensure that appropriate facility and data security procedures and processes are in place to protect against destruction, corruption, loss or alteration of, unauthorized access to, or interference with, any of a customer’s production and other data, accounts, systems, confidential information or customer data created and generated through the use of the @task software.

AtTask.com Website Privacy Policy

AtTask is committed to protecting your privacy and ensuring the security of your information. To prevent unauthorized access or disclosure, to maintain the accuracy of all data and to ensure the appropriate restrictions on use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This site contains information about our company, products and services. It will also feature success stories about partners and customers, the latest AtTask news, schedules for upcoming events, and possible employment opportunities. We've structured the AtTask Web site so that, in general, you can visit most pages without identifying yourself or revealing personal information. Registration is required for submitting information to and participating in AtTask's knowledge base, forum, and blog.

In some circumstances, AtTask may request personal information from you, such your name, e-mail address and company name or telephone number. Examples include on access to product demos and featured docuements, registration for select services and training courses, participating in a beta program or joining a user group. Your response to these inquiries is strictly voluntary, although it may be necessary to complete the activity with which the information is associated.

AtTask may use this information to customize your experience on our Web site. In addition, AtTask may use this information for other business purposes, such as to alerting you to products and services that can assist you in your business or assisting in order processing. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with AtTask.

If you do provide personal information, we will not disclose (share, sell or divulge) it to external organizations unless we have informed you or are required to do so by law. We will maintain this information, as well as your business activities and transactions, according to AtTask's normal confidentiality standards.

AtTask also collects domain information as part of its analysis of the use of this site. This data enables us to become more familiar with customer usage of our site. AtTask uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part.

AtTask's Web site may contain links to Web pages not created and/or owned by AtTask. We make no guarantees or promises about the information on those web sites and cannot accept responsibility for the actions or inaction of their operators.

Changes and Contact Information

If we make material changes to our data security & privacy policy, these changes will be posted to this data security & privacy policy page. You should review this page regularly for updates

If you have comments or questions about our policy, please send them to information [at] attask.com.

 

Performance Status

Speed by Region:

North AmericaAPACEMEASouth America
    
@task Instance Current Status
OnDemand (CL01)  
OnDemand (CL02)  
TestDrive Cluster  
Number of Transactions
Avg. Round Trip (in seconds)
Avg. Response Time
 
01/27/12 01/26/12 01/25/12 01/24/12 01/23/12 01/22/12 01/21/12 01/20/12 01/19/12 01/18/12 01/17/12 01/16/12 01/15/12 01/14/12 01/13/12 01/12/12 01/11/12 01/10/12 01/09/12 01/08/12 01/07/12
                                         
                                         
                                         
2,014,203 2,400,837 2,553,863 2,440,196 2,086,350 657,598 589,874 1,929,220 1,992,336 2,207,477 2,501,033 2,086,462 674,637 1,028,405 2,248,601 2,533,974 2,442,895 2,303,781 2,320,299 700,041 907,783
0.317 0.302 0.294 0.382 0.432 0.343 0.324 0.411 0.445 0.396 0.342 0.348 0.363 0.234 0.349 0.367 0.336 0.378 0.385 0.239 0.228
0.128 0.125 0.124 0.188 0.212 0.143 0.147 0.211 0.215 0.185 0.162 0.139 0.104 0.125 0.168 0.177 0.149 0.174 0.17 0.059 0.107
 
Up and Running Up and Running
Service Disruption Service Disruption
Performance Issue Performance Issue
Informational Message Informational Message
 
The number of transactions and average speed are updated every 5 minutes. Date ranges are based on America/Denver (GMT -7:00).
Page load times may vary based on your bandwidth and network latency.

Maintenance Windows

@task Instance Days Time
OnDemand (CL01) Every Saturday 8:00 pm to 12:00 am MST
OnDemand (CL02) Every Saturday 8:00 pm to 12:00 am MST
TestDrive Cluster Every Saturday 8:00 pm to 12:00 am MST
Sandbox
Every Friday
Every Saturday
3:00 pm to 7:00 pm MST
Sandbox data will be re-synced with OnDemand during maintenance. Any changes made to Sandbox will be lost.
8:00 pm to 12:00 am MST
helpdesk.attask.com Every Tue. / Thu. 5:00 pm to 7:00 pm MST
Service Disruption
When: 12/18/11 00:00 to 12/18/11 02:30 (2 hours)
What: The AtTask SaaS Hosting Operations team is performing a scheduled maintenance on portions of the AtTaak On-Demand platform. The scheduled maintenance window ended at Midnight MST, but due to unforeseen and unexpected issues experienced during the maintenance. Service was restored at 2:30 AM MST.
Why: Scheduled maintenance window was exceeded due to unforeseen and unexpected circumstances.
 
Performance Issue
When: 10/23/11 15:39 to 10/23/11 20:54 (5 hours)
What: The AtTask operations team responded to reports that some customers were unable to login to the On-Demand platform. The cause of the issue was identified and remediation steps were taken and the issue was resolved. AtTask apologizes for any inconveniences experienced during this time.
 
Informational Message
When: 08/21/11 00:00 to 08/21/11 01:00 (1 hour)
What: The AtTask IT Operations team is currently performing maintenance on the on-demand application platform. The scheduled maintenance window has been exceeded due to data migrations which are taking longer than expected. The application is available, but not all of the documents have been migrated so there is a possibility that documents contained within application instances will be inaccessible until the migration completes. Update as of 1:00 MDT: The maintenance has completed and all documents have been migrated. Please inform the AtTask Help Desk if you experience any issues.
 
Service Disruption
When: 08/12/11 14:38 to 08/12/11 14:51 (13 minutes)
What: The AtTask on-demand platform experienced a brief outage on one of our production clusters (CL01).
 
Service Disruption
When: 08/09/11 13:25 to 08/09/11 13:28 (3 minutes)
What: The AtTask on-demand platform experienced a brief outage on one of our production clusters (CL01). The issue has been remedied and service has been restored.
 
Service Disruption
When: 08/03/11 13:02 to 08/03/11 13:15 (13 minutes)
What: The AtTask SaaS Hosting Operations team was alerted to issues on one of our on-demand clusters. The issue was caused by a storage area network failure and has been resolved.
 
Informational Message
When: 07/23/11 20:00 to 07/25/11 00:55 (1 day)
What: The AtTask SaaS Hosting Operations team was made aware of a character encoding issue impacting customers using the UTF-8 (double byte) character set.
Why: The root cause has been identified as a code defect, which caused the request parameter for character encoding to be ignored and set it to ISO-8859-1(Latin-1) instead of UTF-8. This defect was introduced during the maintenance window on 2011-07-23 and was subsequently rolled back to resolve the issue.
 
Informational Message
When: 07/23/11 20:00 to 07/25/11 00:55 (1 day)
What: The AtTask SaaS Hosting Operations team was made aware of a character encoding issue impacting customers using the UTF-8 (double byte) character set.
Why: The root cause has been identified as a code defect, which caused the request parameter for character encoding to be ignored and set it to ISO-8859-1(Latin-1) instead of UTF-8. This defect was introduced during the maintenance window on 2011-07-23 and was subsequently rolled back to resolve the issue.
 
Informational Message
When: 07/23/11 20:00 to 07/25/11 00:55 (1 day)
What: The AtTask SaaS Hosting Operations team was made aware of a character encoding issue impacting customers using the UTF-8 (double byte) character set.
Why: The root cause has been identified as a code defect, which caused the request parameter for character encoding to be ignored and set it to ISO-8859-1(Latin-1) instead of UTF-8. This defect was introduced during the maintenance window on 2011-07-23 and was subsequently rolled back to resolve the issue.
 
Informational Message
When: 06/15/11 11:52 to 06/15/11 11:57 (5 minutes)
What: The AtTask operations team responded to alerts that there were performance issues on the On-Demand Cl01 service. Customers may have observed slow response times, issues saving and retrieving data, and other system errors. AtTask apologizes for any inconveniences experienced during this time.
 
Performance Issue
When: 05/23/11 03:45 to 05/23/11 08:25 (4 hours)
What: The AtTask operations team responded to alerts of performance issues on one or more On-Demand application servers. Customers may have observed slow response times, issues saving and retrieving data, and other system errors. AtTask apologizes for any inconveniences experienced during this time.
 
Service Disruption
When: 04/27/11 09:30 to 04/27/11 09:36 (6 minutes)
What: The AtTask R15 platform experienced a brief service impacting incident which lasted from 9:30 AM MDT to 9:36 AM MDT. The cause of the incident has been identified and a solution has been implemented. AtTask sincerely appreciates your patience as we work to improve the performance of the on-demand platform.
 
Performance Issue
When: 04/18/11 08:00 to 04/18/11 16:00 (8 hours)
What: Update as of 2011-04-18 04:00 PM MDT - The AtTask IT Operations team is aware of the severe performance degradation on the R15 on-demand platform. Based on the recommendation of our vendor support team, we have made additional configuration changes to the database in order to improve performance. Due to the changes, we are closely monitoring the performance of the database and platform. We sincerely appreciate your understanding and patience while we work to restore performance to the on-demand platform.
 
Performance Issue
When: 04/14/11 08:30 to 04/14/11 23:59 (15 hours)
What: Update as of 8:55 AM MDT - The AtTask IT Operations team has received reports of sporadic performance issues within the on-demand application. The performance issues appear to be concentrated around reporting and exporting functionality as well as the API. We are working to identify and resolve the root cause of the issue.
 
1 of 2 incidents
Performance Issue Performance Issue
When: 04/13/11 08:05 to 04/13/11 08:23 (18 minutes)
What: The AtTask operations team responded to alerts that there were performance issues on the On-Demand service. Customers may have observed slow response times, issues saving and retrieving data, and other system errors. AtTask apologizes for any inconveniences experienced during this time.
When: 04/13/11 10:38 to 04/13/11 23:59 (18 minutes)
What: The AtTask IT Operations team is aware of sporadic reports of performance issues with the on-demand platform. The issues appear to be concentrated around the exporting of reports as well as certain task reporting and saving operations. We are currently triaging the issues and will post updates as root cause(s) are identified.
 
Performance Issue
When: 04/12/11 08:30 to 04/12/11 23:59 (15 hours)
What: Updated as of 02:30 PM MDT - The AtTask IT Operations team continues to monitor the performance of the on-demand platform. The telemetry from our monitoring systems show that performance has stabilized and returned to expected levels. If you are still experiencing issues, unexpected slowness or the inability to use the product, please contact AtTask support at 1-866-441-0001. Update as of 10:30 AM MDT - The AtTask IT Operations team continues to monitor the performance of the on-demand platform. We are receiving reports of sporadic performance issues within various areas of the application. We continue to make adjustments to the platform as necessary to improve platform performance. Again, we thank you for your ongoing patience and understanding. Update as of 08:30 AM MDT - The AtTask IT Operations team is aware of service performance issues with the platform this morning. We have contacted vendor support and are in the process of triaging the issue. AtTask sincerely appreciates your patience and understanding as we work to resolve the issue.
 
Performance Issue
When: 04/11/11 07:45 to 04/11/11 23:59 (16 hours)
What: The AtTask on-demand platform experienced severe performance degradation due to databases performance issues.
 
Service Disruption
When: 04/10/11 08:41 to 04/10/11 08:52 (11 minutes)
What: The AtTask operations team deemed it necessary to apply a patch to the On-Demand.
 
Informational Message
When: 03/27/11 18:00 to 03/28/11 01:00 (7 hours)
What: The AtTask operations team responded to reports that R15 customers were having access level issues. AtTask apologizes for any inconveniences experienced during this time.
 
Informational Message
When: 03/27/11 18:00 to 03/28/11 01:00 (7 hours)
What: The AtTask operations team responded to reports that R15 customers were having access level issues. AtTask apologizes for any inconveniences experienced during this time.
 
Informational Message
When: 03/18/11 03:30 to 03/18/11 08:30 (5 hours)
What: During this time customers were unable to add notes to tasks. AtTask apologizes for any inconveniences experienced during this time.
 
Service Disruption
When: 03/17/11 00:56 to 03/17/11 01:04 (8 minutes)
What: The AtTask operations team responded to alerts that On-Demand was not accessible to customers. All customers would have seen an emergency maintenance page when trying to access their On-Demand instance. AtTask apologizes for any inconveniences experienced during this time.
 
Service Disruption
When: 02/27/11 20:52
What: The AtTask operations team responded to reports that R15 customers using SSO mappings who were migrated on February 27th were not able to login. AtTask apologizes for any inconveniences experienced during this time.
 
Informational Message
When: 02/14/11 00:51 to 02/14/11 02:27 (1 hour)
What: The AtTask operations team deemed it necessary to apply a patch to the On-Demand systems in order to restore service for some customers.
Why: Customers who had been migrated to R15 were experiencing problems with their migrated data. IT had to investigate the cause of the problem and correct the error.
 
Service Disruption
When: 02/13/11 12:00 to 02/13/11 17:15 (5 hours)
What: The AtTask operations team had to extend the Maintenance Window to accommodate for R15 migrations. All OnDemand R15 customers would have seen an emergency maintenance page when trying to access their On-Demand instance. AtTask apologizes for any inconveniences experienced during this time.
Why: A large number of customers had to be migrated to R15. This forced an extended maintenance window which had not been previously accounted for.
 
Performance Issue
When: 02/08/11 14:15 to 02/08/11 14:19 (4 minutes)
What: The AtTask operations team responded to alerts that there were performance issues on one or more StreamBeta application servers. Customers may have observed slow response times, issues saving and retrieving data, and other system errors. AtTask apologizes for any inconveniences experienced during this time.
 
Informational Message
When: 07/23/11 20:00 to 07/25/11 00:55 (1 day)
What: The AtTask SaaS Hosting Operations team was made aware of a character encoding issue impacting customers using the UTF-8 (double byte) character set.
Why: The root cause has been identified as a code defect, which caused the request parameter for character encoding to be ignored and set it to ISO-8859-1(Latin-1) instead of UTF-8. This defect was introduced during the maintenance window on 2011-07-23 and was subsequently rolled back to resolve the issue.
 
Informational Message
When: 07/23/11 20:00 to 07/25/11 00:55 (1 day)
What: The AtTask SaaS Hosting Operations team was made aware of a character encoding issue impacting customers using the UTF-8 (double byte) character set.
Why: The root cause has been identified as a code defect, which caused the request parameter for character encoding to be ignored and set it to ISO-8859-1(Latin-1) instead of UTF-8. This defect was introduced during the maintenance window on 2011-07-23 and was subsequently rolled back to resolve the issue.
 
Informational Message
When: 07/23/11 20:00 to 07/25/11 00:55 (1 day)
What: The AtTask SaaS Hosting Operations team was made aware of a character encoding issue impacting customers using the UTF-8 (double byte) character set.
Why: The root cause has been identified as a code defect, which caused the request parameter for character encoding to be ignored and set it to ISO-8859-1(Latin-1) instead of UTF-8. This defect was introduced during the maintenance window on 2011-07-23 and was subsequently rolled back to resolve the issue.
 
Service Disruption
When: 06/21/11 07:22 to 06/21/11 08:11 (49 minutes)
What: The AtTask operations team responded to reports that customers were not able to login on cluster 2. AtTask IT Operations is currently investigating the cause of the problem.
 
Performance Issue
When: 12/20/11 06:56 to 12/20/11 08:26 (1 hour)
What: AtTask operations team is currently investigating a reported problem. More details will follow.
 
Service Disruption
When: 12/18/11 00:00 to 12/18/11 01:00 (1 hour)
What: The AtTask SaaS Hosting Operations team is performing a scheduled maintenance on portions of the AtTaak On-Demand platform. The scheduled maintenance window ended at Midnight MST, but due to unforeseen and unexpected issues experienced during the maintenance, the window was extended to 1:00 AM MST. Service was restored to the test drive environment at 1:00 AM MST.
Why: Scheduled maintenance window was exceeded due to unforeseen and unexpected circumstances.
 
Service Disruption
When: 12/13/11 14:29 to 12/13/11 14:42 (13 minutes)
What: The TestDrive cluster went offline due to a database issue that has now been fixed.
 

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